KrispCall
Overview
KrispCall provides a cloud-based phone system designed to unify business communications. It offers features like a shared callbox, global numbers, and CRM integrations to help teams manage customer interactions efficiently, improve collaboration, and gain insights from call data to enhance service quality.
Get Started
About KrispCall
KrispCall is a cloud telephony solution that centralizes business communication channels into a single platform. Its Unified Callbox acts as a shared inbox for calls, voicemails, texts, and call recordings, enabling teams to collaborate on customer conversations and ensure timely responses. The platform allows businesses to establish a local or global presence by providing access to local, toll-free, and international phone numbers from numerous countries. Key call management features include an Interactive Voice Response (IVR) system to route callers to the appropriate department, intelligent call routing, and call recording for training and quality assurance purposes. Detailed analytics and reporting dashboards offer insights into call volumes, agent performance, and customer interaction patterns. By integrating with popular CRM systems like HubSpot and Salesforce, KrispCall helps automate data entry and provides sales and support teams with contextual information during calls, streamlining workflows and improving customer relationship management.
Key Features
-
Unified Callbox
A shared inbox that consolidates calls, texts, voicemails, and recordings from multiple numbers into one view. It helps teams collaborate and manage customer communications without missing context. -
Global Phone Numbers
Acquire local, mobile, toll-free, and international numbers from over 100 countries. This allows businesses to establish a local presence in global markets and makes them more accessible to customers. -
Cloud IVR System
Design multi-level interactive voice response menus to automatically greet and guide callers. This ensures customers are efficiently routed to the right agent or department, improving first-contact resolution. -
Call Analytics and Reporting
Access real-time dashboards and reports on call activity, agent performance, and call volume. These insights help businesses monitor key metrics and make data-driven decisions to optimize operations. -
CRM and Helpdesk Integrations
Sync call data, contacts, and notes with popular CRM and helpdesk platforms. This automates logging activities and provides agents with valuable customer context directly within their existing tools. -
Power Dialer
Automate outbound calling campaigns by uploading a contact list. The system dials numbers sequentially, connecting agents only to live calls, which significantly increases sales team productivity. -
Call Recording and Monitoring
Automatically record inbound and outbound calls for quality assurance, compliance, and training. Managers can listen to recordings to evaluate agent performance and identify coaching opportunities. -
Shared Number
Allow multiple team members to make and receive calls and texts from a single business phone number. This fosters team collaboration and ensures consistent, prompt responses to customer inquiries.
Use Cases
-
Sales Team Outreach
Sales teams use the Power Dialer to increase call volume and connect with more prospects. Integrations with CRM systems automatically log call activities and notes, saving time and ensuring records are always up-to-date. -
Customer Support Center
Support teams manage inbound calls with IVR and skill-based routing to connect customers with the right agent. The Unified Callbox provides a complete history of interactions, enabling personalized and efficient service. -
Global Business Presence
A company expanding into new regions can purchase local phone numbers for those markets. This allows local customers to call them at a low cost, increasing trust and improving accessibility. -
Remote Team Communication
A distributed workforce uses a shared business number to handle client inquiries. All team members can access the Unified Callbox to see call history and messages, ensuring seamless collaboration from any location. -
Marketing Campaign Tracking
Marketers assign a unique toll-free number to a specific digital ad campaign. By tracking call volume to that number in the analytics dashboard, they can accurately measure the campaign's lead generation performance. -
E-commerce Order Support
An online retailer uses a dedicated business number for customer service. Agents access call recordings to verify order details and use contact tagging to segment customers for follow-up promotions or support. -
Streamlining IT Helpdesk Operations
An IT helpdesk routes incoming support requests using an IVR menu. Call recording helps document issues and resolutions, while CRM integration logs tickets automatically, improving workflow efficiency and tracking.