CustomGPT
Overview
CustomGPT enables businesses to create their own AI chatbots using their specific content. The platform builds a secure knowledge base from documents and websites to provide accurate, citation-backed answers, preventing fabricated responses and enhancing user trust.
Get Started
About CustomGPT
CustomGPT provides a no-code platform for businesses to build and deploy custom AI chatbots trained exclusively on their own data. By ingesting content from sources like website sitemaps, documents, and helpdesks, it creates a secure knowledge base. This allows the chatbot to deliver accurate, context-aware responses to user queries, complete with citations that link back to the source material. This core anti-hallucination technology ensures reliability and builds trust. Businesses can customize the chatbot's persona to align with their brand voice and integrate it into websites or internal systems via API and pre-built integrations. The platform is designed to improve efficiency in areas like customer support, internal knowledge management, and lead engagement by providing instant, reliable answers based on a company's curated information.
Key Features
-
Multi-Source Knowledge Base
Ingest content from various sources, including website sitemaps, document uploads (PDF, DOCX), and helpdesk articles, to create a comprehensive and centralized information hub for the chatbot. -
Anti-Hallucination with Citations
Ensures responses are grounded in the provided source material, preventing fabricated answers. Each response includes citations, allowing users to verify the information's origin and build trust. -
No-Code Chatbot Builder
An intuitive, user-friendly interface allows non-technical users to create, customize, and deploy a sophisticated AI chatbot without writing a single line of code. -
Customizable AI Persona
Define the chatbot's name, role, and personality to match the company's brand voice, ensuring a consistent and engaging user experience across all interactions. -
API and Integrations
Offers a robust API for custom development and seamless integration with other business applications. Pre-built integrations for platforms like Zapier and WordPress are also available. -
Secure and Private
Built with enterprise-grade security, including SOC 2 Type 2 compliance. All data is kept private and is not used for training public AI models, ensuring confidentiality. -
Usage Analytics Dashboard
Monitor chatbot interactions, track popular queries, and gather insights into user needs. This data helps businesses understand customer pain points and improve their knowledge base.
Use Cases
-
Automated Customer Support
Deploy a 24/7 chatbot on a website to instantly answer common customer questions using information from help articles and product manuals, reducing support ticket volume and improving response times. -
Internal Knowledge Management
Provide employees with an internal assistant that can instantly find information within company handbooks, policy documents, and project files, streamlining onboarding and internal support. -
Website Lead Generation
Engage website visitors by proactively answering their product questions, qualifying their needs, and capturing contact information, turning passive browsing into active sales opportunities. -
Educational and Training Assistant
Transform educational materials, textbooks, and research papers into an interactive study partner that can answer student questions and help them find specific information quickly and accurately. -
E-commerce Product Expert
Assist online shoppers by providing detailed answers about product specifications, compatibility, and return policies, helping to guide purchasing decisions and reduce cart abandonment. -
Content Repurposing and Creation
Use the chatbot to query an existing library of blog posts, whitepapers, and case studies to quickly generate summaries, social media posts, or new article drafts based on proven content.