ChipBot
Overview
ChipBot offers a proactive chat and self-service knowledge base to help businesses engage website visitors and automate support. It uses targeted messaging to capture leads and provides instant answers, reducing support tickets while improving the overall user experience on a website.
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About ChipBot
ChipBot provides a suite of tools designed to enhance customer support and increase website conversions through proactive engagement. Unlike traditional reactive live chat, it actively initiates conversations with visitors based on their on-site behavior, such as time on a page or exit intent. This allows businesses to offer timely assistance, guide users, and capture leads more effectively. A core component is the self-service HelpBar, an integrated knowledge base that empowers customers to find answers to their questions instantly without needing to contact a support agent. When human intervention is required, conversations can be seamlessly handed off to a live agent, with notifications sent to platforms like Slack for quick response. The system also includes integrated forms for lead capture and provides valuable user insights by tracking search queries and interactions. This data helps businesses understand customer needs, identify knowledge gaps, and continuously improve their support resources and product offerings.
Key Features
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Proactive Chat Invitations
Engage visitors with automated, behavior-driven messages based on time on page, scroll depth, or exit intent. This helps capture leads and offer assistance at the most impactful moment. -
Self-Service HelpBar
A searchable knowledge base is integrated directly into the chat widget. It provides instant answers to common questions, empowering users and reducing the volume of support tickets. -
Live Chat Handoff
Seamlessly transition from automated support to a live agent when a user's query requires human assistance. Notifications can be sent directly to integrated platforms like Slack. -
Integrated Lead Capture
Collect visitor information like names, emails, and phone numbers directly within the chat interface. This streamlines the lead generation process without disrupting the user experience. -
User Insights & Analytics
Track user search queries, page views, and interactions to understand customer pain points. Use this data to improve your knowledge base and overall website experience. -
CMS & Slack Integrations
Install on popular platforms like Shopify, WordPress, and Squarespace. Receive live chat requests and notifications directly in a Slack workspace for efficient team communication. -
Customizable Branding
Adapt the chat widget's appearance to match a brand's colors, logo, and style. This ensures a consistent and professional look across a business's website.
Use Cases
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Automated Customer Support
Deploy a self-service knowledge base to answer frequently asked questions 24/7. This deflects common inquiries, freeing up support agents to focus on more complex issues and reducing overall ticket volume. -
E-commerce Conversion Boost
Proactively engage shoppers who hesitate on product or checkout pages with targeted offers or assistance. Answer product questions instantly to overcome purchase objections and reduce cart abandonment rates. -
SaaS User Onboarding
Guide new users through software by proactively offering help on specific feature pages. Provide instant access to tutorials and FAQs within an app to improve adoption and reduce initial churn. -
B2B Lead Generation
Capture contact information from potential clients browsing services or pricing pages. Use proactive messages to initiate conversations and qualify leads before they leave the site, increasing the sales pipeline. -
Gathering Customer Feedback
Analyze what users are searching for in the HelpBar to identify gaps in documentation or product features. This provides direct insight into customer needs and highlights areas for improvement. -
Qualifying Inbound Sales Leads
Use automated chat questions to gather initial information from a prospect, such as company size or specific needs. This pre-qualifies the lead before it is handed off to a live sales representative, saving time.